Program Crashes

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Program Crashes

Postby RaceRender LLC » Mon Sep 09, 2013 1:39 am

RaceRender is tested for stability on several computers and operating systems, but as is inevitable with complex software, strange things can sometimes happen when many thousands of different computers are running it, each with a potentially very different configuration from another. In an attempt to lessen the frustration that a rare crash may cause for affected users, RaceRender includes crash recovery functionality, as well as diagnostic logging to help with user support and potential future improvements to the software.

In the rare event of a program crash, you should be given a recovery prompt when you restart RaceRender, which can attempt to restore the project that you had been working on, even if you hadn't saved it yet. This prompt also has a check-box at the bottom that gives you the option of submitting your log files from the crashed session to RaceRender LLC for analysis. You may also choose to submit log data to RaceRender LLC other ways, as explained here: viewtopic.php?f=6&t=11

Crashes can potentially be caused by many different things, and in many cases may appear to only affect certain system hardware and/or software configurations, certain media files, etc. Because they often can't be reproduced on other systems, diagnosing and resolving them can be very difficult and time-consuming. This is complicated further because the root cause might also be in a 3rd party media library or codec, and not in RaceRender itself. If contacting RaceRender LLC about a crash, please be as detailed as possible about what's happening and the steps leading up to that point, and also include RaceRender's diagnostic log data ( viewtopic.php?f=6&t=11 ).

Windows Users: One of the easiest crash workarounds when using the Windows version of RaceRender would be to switch between the 32-bit and 64-bit versions, assuming that your system supports the 64-bit version: If something is crashing the 32-bit version, then give the 64-bit version a try, or vice-versa. In particular, large RaceRender projects that have crashes or other strange problems when using the standard 32-bit version, can sometimes be easily resolved by using the 64-bit version, which should give it good access to the system memory that it needs.
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